Well equipped mobile workshops ready to respond to your breakdown call
For a family run, regional business this is one of the largest teams of qualified Service Engineers in the marketplace. Many national operators only have the same number of engineers covering the entire UK. On the rare occasion that a break down needs a major workshop repair, we can arrange for the transportation of your forklift back to our state of the art workshops at either Oldbury, Telford or Coventry where the work can be carried out quickly and efficiently. An equivalent machine can be hired during the repair to prevent any manufacturing downtime.
Each mobile workshop is fully equipped with diagnostic and communication facilities linked into our IT centre at Head Office. This means engineers can check out a truck’s service history on site and normally resolve the problem on the spot. Each mobile unit is also fitted with a Tracker device to enable us to accurately pin point who is closest to your breakdown to avoid unnecessary waiting time. Technical engineering skills and know how. Our engineers’ skills and abilities are kept constantly updated through our programme of continuous professional development and training. Our state of the art workshops are the starting point for our apprentice programme, with trainee engineers being able to work alongside experienced personnel to put into practise classroom academics. This programme ensures that we maintain a highly skilled team of Engineers.
Engineers keep the most common parts for a large variety of forklift truck models and types on their mobile workshops so enabling them to provide immediate repairs. On the odd occasion that something more complex is needed then our large parts and accessories stock base can ensure rapid delivery to site; so keeping down time to an absolute minimum. West Mercia can also supply and fit top quality replacement tyres and traction batteries at very competitive prices.