“We enjoy a great relationship with our Account Manager at West Mercia and receive fantastic levels of service. We are a very fast moving warehouse running over 20 forklifts and the trucks get a hammering with understandable mechanical consequences but they are always dealt with promptly and time offline is kept to an absolute minimum with replacement trucks available as an interim solution in the event of something more serious. Another benefit of dealing with West Mercia is the open dialogue we have about changing needs and ideal solutions – we never feel we’re being pushed into something that suits them more than us – they listen to us in order to understand our business needs and, as such, provide us with flexible solutions to meet our individual requirements”
Bill Roberts. Warehousing Director, CMLF & L Ltd
